Developing Tiered Software Support Services

A tiered software support services model — having distinctive levels of support ranging from unsupported to fully supported software — can help institutions manage IT support services and their costs based on business need.

15% rule … like the committed sardine!

[Source: Higher Ed CIO]

This entry was posted on Wednesday, May 30th, 2012 at 2:09 pm and is filed under General. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.

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